plexoryent

Refund Eligibility

At plexoryent, we stand behind our cost management services with a comprehensive refund policy designed to protect your investment. Our refund eligibility is based on clear criteria that ensure fairness for both our clients and our business operations.

Important: All refund requests must be submitted within the specified timeframes outlined below. Late requests may not be processed due to financial reconciliation requirements.

Services not commenced within contracted timeframes
Documented service delivery failures on our part
Cancellations within the cooling-off period
Duplicate payments or billing errors
Technical issues preventing service access

Refund Process

We've streamlined our refund process to make it as straightforward as possible. Here's exactly what happens when you request a refund:

1

Submit Request

Contact our support team via email or phone with your account details and reason for refund request.

2

Initial Review

Our team reviews your request within 2 business days and may request additional documentation.

3

Decision Notification

You'll receive written confirmation of our decision within 5 business days of submission.

4

Processing

Approved refunds are processed back to your original payment method within the timeframes below.

Processing Timeframes

Refund processing times vary depending on your original payment method. These timeframes begin once we've approved your refund request:

Credit Cards

3-5

Business days to appear on your statement

Bank Transfer

5-7

Business days for funds to clear

PayPal

1-3

Business days to your account

Partial Refunds

In some circumstances, partial refunds may apply based on services already delivered or resources allocated to your account. We calculate partial refunds fairly based on actual service usage.

Partial Refund Scenarios: Services partially completed, customization work begun but not finished, or early termination requests after work has commenced.

For ongoing service agreements, refunds are calculated from the date we receive your cancellation request, not retroactively. Any work completed or resources dedicated to your account prior to cancellation will be charged at our standard rates.

Non-Refundable Items

Certain services and fees are non-refundable due to their nature or the resources involved in their delivery:

Custom analysis reports already delivered
Third-party software licenses purchased on your behalf
Consultation time already provided
Setup fees for completed installations
Data migration services already performed

We'll always communicate which aspects of your service agreement are non-refundable before you commit to any purchase.

Dispute Resolution

If you disagree with our refund decision, we have a clear escalation process. You can request a review by our senior management team, and if needed, we'll work with independent mediation services to reach a fair resolution.

As an Australian business, we comply with all Consumer Protection laws and the Australian Consumer Law. You have rights under these laws that cannot be excluded, restricted, or modified by our refund policy.

Refund Policy