plexoryent collects various types of information to provide our cost management services effectively. The information we gather helps us understand your financial needs and deliver personalised solutions.

We collect this information through various channels including our website forms, direct communications, client consultations, and automated systems. All data collection follows Australian Privacy Principles and occurs with your explicit consent or legitimate business interest.

Your information enables us to deliver comprehensive cost management services tailored to your business needs. We use collected data for several specific purposes within our legitimate business operations.

Service delivery includes analysing your financial patterns, creating customised cost reduction strategies, and providing ongoing budget monitoring. We also use your information to communicate important updates about your account and relevant industry insights.

Business operations require certain data usage for invoice processing, payment collection, customer support, and compliance with Australian financial regulations. We maintain detailed records to ensure accountability and service quality.

Website improvement relies on technical data to enhance user experience, troubleshoot issues, and develop new features. Analytics help us understand which services are most valuable to our clients and where improvements are needed.

We never use your personal information for purposes beyond those outlined in this policy without obtaining your explicit consent. All usage complies with Privacy Act 1988 requirements and industry best practices.

plexoryent maintains strict controls over information sharing and only discloses personal data under specific circumstances. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Service providers who assist with our operations may receive limited access to your information. These include cloud storage providers, payment processors, accounting software vendors, and IT support services. All third-party providers sign confidentiality agreements and comply with Australian privacy standards.

Legal requirements may necessitate information disclosure to government agencies, regulatory bodies, or law enforcement when required by Australian law. We will notify affected clients where legally permissible.

Business transactions such as mergers, acquisitions, or asset sales might involve transferring client information. In such cases, we ensure the receiving party maintains equivalent privacy protections and notify clients of any ownership changes.

Professional advisors including lawyers, accountants, and consultants may access relevant information when providing services to plexoryent. These professionals are bound by confidentiality obligations and privacy requirements.

Protecting your information is fundamental to our operations. plexoryent implements comprehensive security measures designed to prevent unauthorised access, disclosure, alteration, or destruction of personal data.

Technical safeguards include encrypted data transmission using industry-standard SSL certificates, secure server infrastructure hosted in Australian data centres, and regular security audits. Access controls ensure only authorised personnel can view client information on a need-to-know basis.

Physical security measures protect our Port Macquarie office and any paper records through locked filing systems, restricted access areas, and visitor monitoring. Staff members receive regular training on privacy obligations and data handling procedures.

Regular backups ensure data availability while maintaining security standards. Our backup systems use encryption and are stored in secure, geographically separate locations to protect against various threats.

Despite robust protections, no system is completely immune to security breaches. In the unlikely event of a data breach, we will notify affected clients within 72 hours and take immediate steps to minimise any potential harm while working with relevant authorities.

Under Australian privacy legislation, you have several important rights regarding your personal information. plexoryent is committed to facilitating the exercise of these rights in a timely and transparent manner.

To exercise any of these rights, contact our privacy team using the information provided below. We may require identity verification to prevent unauthorised access to your information. Most requests are processed free of charge, though excessive or repetitive requests may incur reasonable administrative fees.

plexoryent retains personal information only as long as necessary for the purposes outlined in this policy or as required by Australian law. Retention periods vary depending on the type of information and legal requirements.

Client account information is retained for seven years after service termination to comply with Australian taxation and business record requirements. Website analytics data is typically retained for two years to maintain service quality and security.

Marketing communications data is kept until you opt out or for three years from last interaction, whichever comes first. Technical logs and security monitoring data may be retained for up to one year for system protection purposes.

International data transfers occur only when necessary for service delivery and with appropriate safeguards. Our primary cloud infrastructure remains within Australia, though some support services may involve overseas providers who maintain equivalent privacy protections.

When transfers occur, we ensure adequate protection through contractual clauses, certification schemes, or other mechanisms recognised under Australian privacy law. You can request specific information about international transfers affecting your data.

Our website uses cookies and similar technologies to enhance your browsing experience and improve our services. These small files stored on your device help us remember your preferences and understand how you use our site.

Essential cookies are necessary for basic website functionality including security features, load balancing, and session management. These cookies cannot be disabled without significantly impacting your ability to use our services.

Analytics cookies help us understand visitor behaviour, popular content, and areas for improvement. This information is collected anonymously and used solely for website optimisation purposes.

You can control cookie settings through your browser preferences, though disabling certain cookies may limit website functionality. Most modern browsers allow you to block or delete cookies while maintaining essential site features.

We do not use cookies for cross-site tracking or share cookie data with advertising networks. Our focus remains on improving your experience with plexoryent's cost management services.

This privacy policy may be updated periodically to reflect changes in our practices, services, or legal requirements. We will notify clients of significant changes through email or prominent website notices.

Minor updates such as contact information changes or clarifications may be made without prior notice. We encourage regular review of this policy to stay informed about how we protect your information.

The effective date at the top of this policy indicates the most recent revision. Continued use of our services after policy updates constitutes acceptance of the revised terms.

If you disagree with policy changes, you may discontinue using our services or contact us to discuss your concerns. We're committed to addressing privacy questions and maintaining your trust in our data handling practices.